Help Center

Placing an order is simple! Just browse our collection, select the product you wish to purchase, choose the quantity, and then click the "Add to Cart" button. Once you've added all desired items to your cart, click on the cart icon to review your order and proceed to checkout by following the on-screen instructions.

We understand that you may change your mind after placing an order. You can request changes or cancellations within 24 hours of your purchase by contacting our customer service team. Please note that once your order has been processed and shipped, we cannot make any changes or cancellations.

Shipping times can vary depending on your location and the shipping option you select at checkout. Typically, orders are processed within 2-3 business days, and delivery can take between 5-15 business days. We'll provide a tracking number once your order has been shipped so you can monitor its progress.

Yes, we are pleased to offer international shipping. Please be aware that shipping times may vary for international orders, and additional customs fees or duties may apply depending on your country's regulations. --- *

The BalanceGuard Elite Walking Stick is designed with advanced features to enhance stability and support for users. It includes an ergonomic handle for comfortable grip, an adjustable height mechanism to suit users of different statures, and a non-slip rubber foot for secure placement on various surfaces. This makes it a superior choice for those who require additional support while walking.

Yes, the BalanceGuard Elite Walking Stick is versatile and can be used on various terrains. Its durable construction and non-slip rubber foot make it safe for use on both indoor and outdoor surfaces, including pavement, gravel, and trails. However, we recommend exercising caution on extremely slippery or uneven surfaces.

Adjusting the height is easy. Simply hold the walking stick with one hand and use the other hand to open the height adjustment mechanism located near the middle of the stick. Once the mechanism is open, you can slide the stick to your desired height and then secure it by closing the mechanism. Always ensure it's locked in place before use.